Customer Service
Timeframe
If a piece is in stock, it will be dispatched within 2 business days and delivered to you within 2-7 business days.
If a piece is out of stock, it takes 7-9 business days to go through order verification, production, quality check and, finally, packaging, then 2-7 business days to be delivered to you.
If a piece is personalized, the final design will be ready within 3-5 business days, then 7-9 business days for the order to go through order verification, production, quality check and, finally, packaging, then 2-7 business days to be delivered to you.
Shipping Rates
We ship nationally and internationally with FedEx or DHL. Please find our rates below.
Lebanon USD10
UAE USD30
Middle East, Egypt and the Indian Subcontinent USD33
Europe USD34
KSA USD46
USA and Canada USD88
Mexico USD110
Far East USD35
Eastern Europe and Africa USD51
However, this excludes the fees accompanied with international shipping such as taxes and custom fees.
When your order is shipped, you will be notified by email. Please note that you will need to sign receipt when your order arrives.
Purchasing a Personalized Piece:
Reproducing items
In the case that any of the materials in the piece you wish to reproduce is not available, we will let you know beforehand.
Order Cancellation
Unfortunately, your order cannot be cancelled once the payment has been made.
Returns and Refunds
Because we don’t have a large stock of ready-made pieces and the majority of the orders we receive are custom-made, our policy regretfully does not include returns or refunds.
Gift Cards
Gift cards should be redeemed within 12 months from their purchase. Please note that their equivalent amount cannot be exchanged for cash.
Jewelry Care
Since gold jewelry has to be mixed with other metals, or alloys, for sturdiness, these alloys can be affected by some factors such as water, oils and sometimes even the air (e.g. on the beach). Therefore, it’s advised not to wear your jewelry before your hands are completely dry, in hot weather, or on the beach. Other factors that may result in tarnish or discoloration are perfumes, lotions, bleachers and oils. Also, when storing your jewelry, make sure no piece comes into contact with another to avoid scratches.
What if I still can’t find the answer to my question?
If you need further assistance, please do not hesitate to contact us on WhatsApp at 00961 76 678 528 or email us at info@zeinpieces.me.
